Notems connects buyers and sellers and may provide tools that help them complete transactions. Unless otherwise stated for a particular purchase, the seller is responsible for the goods or services being offered and for establishing and honoring their refund policy.
Before making a purchase, review the seller's refund policy. For transactions processed through Notems commerce tools, additional payment, refund, or buyer-protection terms may apply and will be disclosed as part of the transaction.
If a seller doesn't honor their stated refund policy, sells defective or illegal goods, or otherwise violates Notems' policies, let us know. We may review the situation and take appropriate action, including restricting or removing the seller's account. Depending on how the transaction was processed, refunds may be handled by the seller, the payment provider, or through tools provided by Notems.
Ship using a courier that provides buyers with a tracking number, regardless of your or the buyer's location. For sales over $500, we recommend shipping insured. If you and the buyer are local and choose to complete the sale in person, get a signed bill of sale confirming the transaction, in case a dispute arises later.
Shipping and tracking requirements don't apply. We recommend agreeing on the scope, delivery, price, and refund terms with your client before work begins, and keeping a record of that agreement in case questions come up later.
Clearly describe what the buyer will receive, including the format and any requirements for using it. Because digital products may be delivered immediately, sellers should clearly state their refund policy before purchase. If Notems provides delivery or payment tools for a digital product, any additional terms will be shown as part of the transaction.