The One Minute Apology: A Powerful Way to Make Things Better
The One Minute Apology: A Powerful Way to Make Things Better
Blanchard, Ken
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Condition: New, UPC: 9780007160068, Publication Date: Sun, February 1, 2004, Type: Paperback ,
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description
5The business classic The One Minute Manager introduced three secrets of management: one minute goal-setting, one minute praisings and one minute reprimands. Told in Ken Blanchard's signature style, this business parable - the fourth secret of the One Minute Manager - presents a concept that, implemented properly, is one of the most powerful actions for improving company and employee morale. Step-by-step, Blanchard teaches readers how to accept responsibility for their errors and to deal with the cause of the damage while maintaining their integrity.
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