1This is the most practical, comprehensive, and authoritative guide to software and IT asset management on the market. Many industry experts contributed to this major revision of the original ITIL SAM Guide (Software Asset Management,2003) to reflect the changing world of processes, technology (e.g. cloud, BYOD, and tools), standards, and much more. It is essential reading for anybody involved in the acquisition, development, operation, management, use or retirement of IT assets. This guide can help organizations achieve major benefits in risk management, cost reduction, enhanced security and improved service delivery. It will facilitate the integration of SAM/ITAM with service management and information security management while linking to organizational objectives. To do this, the guide gives structured and clear explanations of complex topics, with frequent real-life examples, key messages, and checklists.