Dealing with Difficult People: Fast, Effective Strategies for Handling Problem People
Dealing with Difficult People: Fast, Effective Strategies for Handling Problem People
Lilley, Roy
product information
Condition: New, UPC: 9780749486419, Publication Date: Sat, June 1, 2019, Type: Paperback ,
join & start selling
description
1

Dealing with Difficult People will help you navigate the bullies, nit-pickers, manipulators and complainers who drive you mad at work. With example dialogue, techniques and tips, it will help you avoid horrible situations and keep your cool.

By understanding the motives and individual behaviours of difficult people, you can learn to manage aggression, reduce awkwardness and remain the better person. Updated for 2019, this 4th edition of the best-selling Dealing with Difficult People features practical exercises, useful templates, and top tips you need to get the best out of the worst, including how to deal with difficult customers, dealing with difficult people in the digital sphere, advice on beating bullies at their own game and how to deal with a boss who drives you barmy.

The Creating Success series of books...
Unlock vital skills, power up your performance and get ahead with the bestselling Creating Success series. Written by experts for new and aspiring managers and leaders, this million-selling collection of accessible and empowering guides will get you up to speed in no time. Packed with clever thinking, smart advice and the kind of winning techniques that really get results, you'll make fast progress, quickly reach your goals and create lasting success in your career.

reviews

Be the first to write a review

member goods

No member items were found under this heading.

notems store

Ancient Treasure Mazes

by Phillips, Dave

Paperback /Paperback

$3.74

Fresh Face: Simple Routines for ...

by Nyambi, Mandi

Paperback /Paperback

$12.71

Mary Ellen Mark: Twins

by Mark, Mary Ellen

Hardcover /Hardcover

$37.50

The Cambridge History of Modern ...

by Breckman, Warren

Paperback /Paperback

$37.49

listens & views

SOFT LEE 4

by LEE,BYRON

COMPACT DISC

out of stock

$12.99

GRASS IS ALWAYS GREENER

by MORGENSTERN,BARBARA

VINYL LP

out of stock

$15.49

NO COMPLAINTS (CDR)

by LOS LOBOS LOCOS

COMPACT DISC

out of stock

$15.75

LIVE IN THE SOUTH BRONX

by ALBERT MARQUES TRIO

COMPACT DISC

out of stock

$5.99

Return Policy

All sales are final

Shipping

No special shipping considerations available.
Shipping fees determined at checkout.