strategy to help employees perform at their best. Discover how to be an efficient and poised trainer for your organization with this thoroughly revised, user-friendly book.

Successful organizations depend on expert training to keep them viable, but leaders aren't always equipped to step into the role of trainer when asked. As a professional trainer and consultant who formerly served as president of the San Diego Chapter of the American Society for Training and Development, author Tom Goad offers a concise, step-by-step guide to quickly help you become a confident, effective trainer.

You'll learn to tackle challenges of diversity, a multigenerational workforce, and the many options made possible by technology and e-learning through the most up-to-the minute training techniques. The First-Time Trainer does this by teaching you how to:

• select media and delivery methods,
• prepare and give effective presentations,
• communicate with learners and get them involved,
• ask the right kind of questions,
• cope with behavior problems,
• give and receive feedback,
• put objectives to the test, and much more.

Filled with real-world examples and dozens of field-tested tools, The First-Time Trainer gets first-time facilitators training like pros in no time.