With the development of the workshop, the Shingo Institute is now teaching the three essential systems--work, improvement, and management--as well as the five required communication tools that are necessary to improve an organization. You'll find that when these systems are formalized, they work together to help create organizational excellence.
With Systems Design: Building Systems that Drive Ideal Behavior you'll learn how to formalize the process of creating these three systems. In addition, a new tool, the Shingo system design map, is introduced. This book also details how you can improve the connections you've already made between the tools, systems, results, and principles of the Shingo Model.