actical guidelines for supervisors and managers using relevant stories and a bit of humor, so that learning this material is enjoyable and useful. With a strong emphasis on developing effective communication skills, this book is designed to help both the manager and employee succeed. Active listening, micromanagement, meeting management, delegating, motivation and the importance of managing up are discussed with the intent to provide positive and productive solutions to these work issues. While this book was written with a focus on assisting new or untrained managers, it is an engaging and practical read that has been organized to be a useful reference tool for all supervisors and managers.