The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience
The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience
Hyken, Shep
product information
Condition: New, UPC: 9781608321063, Publication Date: Fri, April 1, 2011, Type: Hardcover ,
join & start selling
description
1Customer service isn't a department--it's a philosophy that includes every person and aspect of the best and brightest companies

In a tough, competitive, and price-sensitive economy, customer service is one of the most essential tools to separate your business from the competition. In this sequel to the bestseller The Cult of the Customer, Shep Hyken delivers seven powerful strategies that any organization can implement to create greater customer and employee loyalty:

- Membership

- Serious FUN

- Partnership

- Hiring

- The After-Experience

- Community

- Walking the Walk

Hyken shares more than one hundred insightful examples from fifty role-model companies that prove these strategies can and should be implemented immediately--by any organization, large or small.

reviews

Be the first to write a review

member goods

No member items were found under this heading.

notems store

What's Up with White Women?: ...

by Govan, Ilsa

Paperback /Paperback

$14.99

An Open World: How America ...

by Lissner, Rebecca

Hardcover /Hardcover

$22.75

listens & views

SEPTET

by SAINT-SAENS / CAPUCON / PAHUD

COMPACT DISC

out of stock

$17.25

WAR PROFITEERING IS KILLING US ...

by SUICIDE MACHINES

COMPACT DISC

out of stock

$14.99

HERVE HOVINGTON (CAN)

by HOVINGTON,HERVE

COMPACT DISC

out of stock

$11.99

Return Policy

All sales are final

Shipping

No special shipping considerations available.
Shipping fees determined at checkout.