Meet best friends Sophie and Jack. One day Jack inadvertently hurts Sophie with one word. Jack didn't even realize he used a word that would hurt and didn't understand why Sophie was upset.

Sophie speaks with her father to discuss how she feels, including a boo boo on her heart. Sophie's dad explains the power of a misused word.

Sophie's dad talks with Jack and lets him know he hurt Sophie and explains how words can sometimes hurt a friend's feelings.

Jack, on his own, finds a way to apologize to Sophie and at the same time saves and nurtures their friendship.