Kathleen Bradley Amidei shares her four decades of teaching, international business, and hotel management to successfully guide students to use the most effective language to give outstanding customer service to: engage and make a positive connection, resolve customer complaints, contribute to teamwork and training, give confident directions, serve wine, and take food orders.
The book also focuses on the best procedures and methods to create these workplace essentials:
Interviews and resumes Body Language Economics of the workplace Specific grammar points Brainstorming Traits of good managers and employeesMany students have experienced a life-changing sense of accomplishment that has helped them with their careers and personal interactions.