1Focus on Quality uses a Toyota-based lean approach to healthcare improvement. Based on over 20 years experience implementing quality improvement in health over three countries, this book covers the theory, the philosophy, the practice and the tools of lean improvement. It provides information on leadership, coaching, problem solving, and the fundamental techniques involved in applying them to any work situation. This edition is printed in Black and White to reduce cost, but contains the same text and diagrams as the full colour edition