2The Station Agent Passbook(R) prepares you for your test by allowing you to take practice exams in the subjects you need to study. It provides hundreds of questions and answers in the areas that will likely be covered on your upcoming exam, including but not limited to: resolving customers' concerns, problems or complaints; interpreting timetables, subway maps and other printed material; understanding subway operating procedures; following procedures in the event of emergencies or unusual occurrences; job-related arithmetic; points of interest in the city; and more.