namically changing environments with a diverse range of patrons, which can sometimes present stressful situations. This book seeks to aid staff in information and heritage organizations in steering through challenges by fostering a culture grounded in kindness and wellbeing, promoting a more supportive and understanding work environment. The strategies presented in this book will ensure the sustained mental health and satisfaction of both staff and the patrons they serve, underlining a human-centered approach to library management and community service. Coverage includes

• practicalities of kindness in the workplace;
• crafting a culture of kindness; and
• kind use of data for wellbeing.

This book explores the practical implementation of policies that support a kind and healthy work environment. Readers will learn how to create strategies that foster collaboration, open communication, and mutual respect among staff and patrons.