Each chapter focuses on one of the twenty-one skills, and begins with examples of how the individual skills -which can be practised and refined throughout a career, and have all been shown to be associated with greater operational agility -may be observed in the work environment. This brief introduction is then followed by forty practical ideas to develop the performance of people. Although there is no formal hierarchy to the list of suggestions, all of the ideas have been categorised into three inter-related clusters for ease of use encompassing ideas for personal development, for delivering results and for long-term gain.
Within each of the three clusters, all of the ideas for professional growth have been laid out in terms of how they can help you respond and adjust to the requirements of your role and the ever-changing world of work:
The majority of the hints, tips and techniques can be actioned without having to access any external support or invest in any additional outlay, and are as useful for new starters in an organisation as they are for experienced managers.
Suitable for anyone who is committed to developing themselves and their colleagues, but may not have the time, the resources, the budget or the inspiration to know where to start.