Level 3: Customer Service Specialist is the fourth in a series of Apprenticeship Companion books. The Apprenticeship Companion series is designed to support apprentices studying towards the End Point Assessment (EPA) in their chosen subject.

The books are easy to read and theories and hypotheses are explained in a plain and straightforward manner.

The books are designed to match the modules of study in the apprenticeship standard and make selective, independent, study very straightforward.

These books will become a valuable point of reference not only whilst studying for an apprenticeship, with many areas of support and guidance appropriate and relevant to a career after the qualification has been achieved.