9How can we transform the school experience for all stakeholders? Jethro Jones has the answer: design thinking. SchoolX shows principals how to become designers, not just managers or leaders. It introduces readers to the design-thinking process, an iterative and innovative way to approach the challenges the school leader faces. Drawing on the wisdom of the dozens of leaders he has interviewed for his Transformative Principal podcast, Jones shows principals how to put themselves in the shoes of the people in their school communities, using that empathy to drive radical change. But, crucially, Jones argues that it is only once leaders improve their own experience that they can transform the experiences of others.