and CCIM designations and has attended hundreds of lunches and seminars in his 29 years in the commercial property management industry. Through a combination of interesting and hilarious stories, teachable moments and life lessons learned, Doug provides real life insight into how things really work in the world of commercial property management with his no holds barred accounts of his approach to management and leadership in various situations. He talks about how he stumbled into the property management business as well as providing take-away tips property managers can use in their everyday work lives from getting s#%& done to tackling sensitive issues head on to interviewing to terminating one's employment to writing emails to negotiating.One thing is certain - the information, advice and real world examples contained in this book are not taught in BOMA and IREM classes.