Service Design: From Insight to Inspiration

Polaine, Andy

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Condition: New, UPC: 9781933820330, Publication Date: Fri, March 1, 2013, Type: Paperback ,

	$47.49
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description

actical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and society.

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