Service Design: From Insight to Inspiration
Service Design: From Insight to Inspiration
Polaine, Andy
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Condition: New, UPC: 9781933820330, Publication Date: Fri, March 1, 2013, Type: Paperback ,
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description
actical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and society.

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