As you update your corporate, administrative, and operational policies to meet changing times, this book invites you to rethink how you draft rules. It shows you how to
- organize and reduce the length of policy instruments
- sound strict without sounding dictatorial or combative
- eliminate negative messaging
- choose words that encourage compliance, and
- reduce the time required for drafting and approval.
Employees and customers expect to be spoken to with respect. Poorly-written rules reflect badly on your organization, even when they exist only as the remnants of a culture your organization had in the past.
Well-written rules invite engagement. They are positive and helpful, focusing on targets and collaboration rather than prohibitions and punishments. A few improvements can make your policies easier to follow, enforce, and audit.