How to Write Rules That People Want to Follow, 3rd Edition: A guide to writing respectful policies and directives
How to Write Rules That People Want to Follow, 3rd Edition: A guide to writing respectful policies and directives
Eisen, Lewis S.
product information
Condition: New, UPC: 9781988749068, Publication Date: Thu, October 1, 2020, Type: Paperback ,
join & start selling
description
"respect for others" as a core value, but when you look at their policy documents, the story is different. Whether they call them "policies," "standards," or simply "rules," too often they sound like a sergeant barking orders at the troops. That tone of voice might have been acceptable in the past but it is not effective in today's workplace.


As you update your corporate, administrative, and operational policies to meet changing times, this book invites you to rethink how you draft rules. It shows you how to


- organize and reduce the length of policy instruments

- sound strict without sounding dictatorial or combative

- eliminate negative messaging

- choose words that encourage compliance, and

- reduce the time required for drafting and approval.


Employees and customers expect to be spoken to with respect. Poorly-written rules reflect badly on your organization, even when they exist only as the remnants of a culture your organization had in the past.


Well-written rules invite engagement. They are positive and helpful, focusing on targets and collaboration rather than prohibitions and punishments. A few improvements can make your policies easier to follow, enforce, and audit.



reviews

Be the first to write a review

member goods

No member items were found under this heading.

notems store

Bleach, Volume 22

by Kubo, Tite

Paperback /Paperback

$7.49

Message in a Bottle

by Sparks, Nicholas

Paperback /Mass Market Paperbound

$6.74

Miss Friend on Sunshine Dr

by Denise Lampe Ford

Paperback /Paperback

$9.34

listens & views

A LA CANNE A SUCRE

by TABOU COMBO DE PETION-VILLE

COMPACT DISC

out of stock

$13.25

BEYOND THE BLUES

by RHYTHMATORS

COMPACT DISC

out of stock

$14.75

Return Policy

All sales are final

Shipping

No special shipping considerations available.
Shipping fees determined at checkout.