of the word--or aspire to be an effective one, the world desperately needs you. Perhaps you are an elected or appointed official. Or you run a library. Or you coach a Little League team. While leaders do many things, a major cornerstone of effective leadership is conflict management.

Filled with many engaging stories and examples, Calming the Storm: A Leader's Handbook for Managing Unproductive Conflicts presents seventy-five short and quick guidelines for getting past useless arguments and taming cranky issues. Conflict management expert Peter S. Adler brings decades of national and international experience that will be useful for all types of leaders in the public, private, and civil sectors who need to negotiate considerations, calm frictions, mend fences, and facilitate cooperation. This practical book provides a reservoir of ideas that can be used and adapted for diverse, individual situations.